Q. Where can I get protocols for using your products?

A. Protocols can be found as PDF files listed with the product itself. Not all of our products have linked protocols and in that case we recommend performing an internet search in order to find the protocol that best fits your experiments.

Q. Why are your chemicals so much less expensive than your competitors?

A. Simply, we charge a fair price for our products. The chemicals are usually from the same sources but at Goldbio.com, you don't have to pay more for the name on the label.

Q. What types of experiments are your products qualified for?

A. Our products are molecular biology grade. Our Commitment to Quality is our pledge that our products are of the highest quality and packaged with the utmost care.

Q. I need the MSDS and Certificate of Analysis for the product that I purchased. Where can I get those Documents?

A. The MSDS and Certificate of Analysis are usually listed with the product. If you do not find these documents, please email us at contactgoldbio86@goldbio.com.

Q. How are your chemicals shipped?

A. We ship most or our products by UPS Second Day or UPS Ground Service. Some products require shipping by UPS Next Day, with that information contained in the product description. However, in the summer months we may ship some products by UPS Next Day Air in order to minimize exposure to hot conditions. In addition, during the summer months, we prefer not to ship products over the weekend. We will give you the option to request Next Day Air delivery if you place an order on Thursday. Orders placed on Friday, in general, will not ship until the following Monday.

Q. What are the shipping charges?

A. UPS Second Day Air costs roughly $27 to $33, depending upon your location, while UPS Next Day Air costs about $43 to $50, depending upon your location. UPS Ground charges are $18.

Q. Do you ship to countries outside of the United States? What does it cost and which carrier do you use?

A. We ship to all countries. (Please note that Duchefa products can only be shipped to customers in North America.) The shipper we use will depend on the price of the products ordered, the shipping address, and, in some cases, the amount that you are willing to pay for shipping. For example, for orders less than $200, we will give you the option of having your products shipped by USPS, Global Express Mail. The cost of this service is about $25-$30. For all other orders, we prefer to ship by UPS or FedEx. In general, the cost of shipping is about $60- $80, depending upon the weight and value of the contents in addition to the country where the products will be shipped.

A. For payments via wire transfer, there will be an additional $25 added to the invoice if your order is over $150 (intermediary bank fee). If your order is less than $150 we add an additional $40 to the invoice ($25 intermediary + $15 local bank fee). The Intermediary Bank Fee is incurred upon transfer of your money into the United States, while the Local Bank fees are the fees that both you and Gold Biotechnology, Inc. are charged, respectively, by our local banks. The intermediary bank in New York charges this $25 fee to transfer your money to our St. Louis bank from the banking hub in the United States. Unfortunately, they take this $25 fee out of the money you wire us, which leaves you with an open balance on your invoice. Payments via credit card or check from a checking institution within the US are not subject to these additional charges.

Q. What form of payment do you accept?

A. We accept purchase orders from most companies and universities. We also accept MasterCard, Visa, and American Express. Goldbio.com is a secure site and all data transmitted is encrypted, protecting your credit card information. We also accept wired funds for the purchase of our products. If you are a new U.S. account and wish to use a purchase order, we ask that you send us 3 credit references, a bank reference and a hard copy of your first purchase order so that we may set up your account. In general, we ask that first time buyers outside of the U.S. use a credit card or wire transfer to prepay for their products.

Q. How are your products stored?

A. Our products are stored at -20°C with indicating desiccant.

Q. How should I store my products upon receipt?

A. In general, you should store all of our products at -20°C in order to to minimize degradation of the product.

Q. What is your return policy?

A. You may return most* new, unopened products received from Gold Biotechnology within 30 days for a full refund. If the return is a result of our error, (you received an incorrect or defective product, etc.) we will pay the cost of the shipping the product back to Gold Biotechnology. If the return is a result of an error by the purchasing agent, the shipping charges are the responsibility of the customer. Products must be in the condition you received them, in the original box and/or packaging and must be returned using the same shipping method as the original shipment. For further questions please call (800) 248-7609.

*Gold Biotechnology cannot accept the return of any hazardous materials (HAZMAT). We apologize in advance for any inconvenience.