How Do I Cancel a GoldBio Order

GoldBio processes orders very quickly, so if you need to cancel an order or part of an order, please call us as soon as possible. 

 (800) 248-7609 

Because of GoldBio's processing speed, calling is the fastest and most reliable way to reach us for a cancellation. Email, LiveChat and other forms of communication experience inherent delays. Therefore, we recommend calling whenever you need a cancellation processed. 

What’s the cutoff for canceling a GoldBio order? 

• Same-day orders: Cancellations must be made before 2:00 PM (CST) on the day the order was placed. 

• Orders placed after 2:00 PM (CST): Call us as soon as possible. We will do our best to catch it before it ships. 

• Orders placed after 5:00 PM (CST) or over the weekend: Call as early as possible on the next business day. 

Please note that due to our processing speed, we can only cancel orders on the same day they were placed, within the cutoff times listed above. We also cannot guarantee a cancellation, but we will do our best to fulfill the request. 

Phone hours: Monday – Friday, 9:00 AM – 5:00 PM (CST), excluding holidays. 

What information do I need to provide when canceling an order? 

Having the following information on hand helps our team locate your order and process your cancellation request quickly. 

• PO Number 

• Full Name on the Order 

• Date of Purchase 

• Institution 

• Shipping Address 

• Material(s) Being Canceled 

This information allows our representatives to cancel the order and promptly notify our fulfillment department, helping prevent further processing. 

How do I cancel a bulk order?

If you have placed a large, bulk order with GoldBio and need to cancel it, please contact your original point of contact at GoldBio via email. Please note that some bulk orders are not eligible for cancellation. 

How will I be informed my cancellation went through?

Order cancellation confirmations are emailed to the email address given on the order. In most cases, these emails go right to your primary inbox. However cancellation/ confirmation emails can sometimes get caught in your email account's spam or promotions folder. Your institutions filter may also catch a GoldBio email. Check these other folders or with your institution if you were expecting a confirmation but did not receive it. 

If your order has already shipped or you are looking for information about returns, please see our refund policy for details.