Gold Biotechnology®, Inc. Privacy Policy
Protecting your privacy is a priority. The privacy practices set forth herein are for www.goldbio.com (subsequently referred to as the Site), only. If you link to other web sites, please review the privacy policies posted at those sites.
When you visit our website, we may collect your personal information, such as your name, postal address and email address. The Site only collects this information if you have voluntarily submitted it to us and only for fulfilling a specific request. We recognize that we must maintain and use your information responsibly.
We use your personal information to respond to your requests, such as to fulfill your order, contact you with information about your order, send you email alerts, email promotions and provide you with related customer service. Should we seek to use the information in another way, we will expressly request additional consent or permission from you as required by law.
Personal Information the Site collects:
- Name
- Business, home or other provided address
- Institutional/company address provided
- Shipping and billing address
- Email address
- Telephone number
- Order history
- Account name and number
- Lab name
- Job title and employment interest
- Research focus
- Education information
- IP address
The Company collects this information when you:
- Shop our website
- Create an account
- Opt into our email
- Fill out and submit a contact form
- Visit with a GoldBio representative
- Request a product sample
- Request any product or service by phone, email, fax, web or verbal communication
- Visit or browse our website (information captured using cookies)
Use and Storage of your personal Data:
GoldBio uses your provided information in order to fulfill orders, requests, follow up on inquiries and provide customer service. Additionally, your personal information is maintained for business and promotional correspondence, to better understand user behavior and experience, enhance and optimize our services, and make informed business decisions. Your personal information is stored indefinitely. However, you may at any time request us to remove all or some of your personal data. Your request can be made by phone at (800) 248-7609 or by emailing [email protected]. You may easily opt out of promotional email messaging either by using the unsubscribe link at the bottom of your email or by calling or emailing your request to GoldBio. At any time, you may also request access to your personal information that GoldBio has or processes. This information includes what personal data we hold, the purpose of use, the categories of personal information, how long we intend to store your data, and the source for the information gathered. Furthermore, if the data on record is inaccurate or incorrect, you may ask us to update the information. In order to have access or request erasure of personal information, we will ask you to verify your identity.
Data and Personal Information Sharing
GoldBio does not share, sell or disclose personal information without consent, except for reasons noted in this disclosure. GoldBio does work with third party programs and services which may use or have access to your personal information. These services enable GoldBio’s business practices. The following are some of the third-party providers that work with GoldBio (those unnamed are for proprietary reasons only):
- Google – Analytics, AdWords and Tag Manager
- Constant Contact
- Cognito Forms
- Survicate
- Lucky Orange
- Hootesuite
- Shopper Approved
- Active Campaign
- GA4
Cookie Disclosure
The Site may use and disclose information obtained via cookie and tracking technology. This technology does not personally identify you and will not be used for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.
Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors.
Aggregate cookie and tracking information may be shared with third parties. Specifically, Gold Biotechnology®, Inc. uses Google Analytics for tracking the number of visitors to the Site, how visitors use the Site and to customize a visitor’s experience. For more information on how Google Analytics is used, please visit www.google.com/policies/privacy/partners/. To opt-out of this tracking, please visit https://tools.google.com/dlpage/gaoptout.
Data Protection and Breach Response
The protection of your personal information is a top priority at GoldBio, and we have taken every measure to ensure your data is secure.
If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others.
We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personal information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. If you have any questions, concerns, or comments about our privacy policy you may contact us [email protected].
